Home Depot Special Buy Carpet
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Here is the deal. I have been in the flooring business for a long time. The box stores are complete trickery. I have a hundred Home Depot and Lowes carpet quotes from customers who bring them in to see if we can beat there price. In most cases we are exactly the same but our installers are being shown as paid what they really get and deserve. My company takes a stance on this crap. It is simply a play on numbers especially if they are offering a free or 37.00 install etc... Because I am a business owner and am also in the business of educating my customers I will tell you simple facts: The box stores do not pay there installers nothing or 37.00 to install the carpet nor would we. They mark up there pad astronomically, the have a lot of \"extra\" charges that a lot of \"professional\" flooring stores do not. That's where the low install prices are made up. The people behind the counter tell a great deal of miss-information. Not there fault but lack of training and time in the industry plays a major role. See if you have a \"stocking dealer\" in your area. Often they can get the install sooner if you find decent material in stock. You are welcome to send me your quote from any store, I will review and tell you if you are getting a good deal. Best of luck to you.
We just purchased carpet two months ago from home depot. They were running their usual \"no interest\" special deal. We did hallway, master bed and walk in closet and used their best padding. No wait, and the installer was outstanding. So far, it looks great and feels wonderful.
Do not buy carpet from home depot. They installed the wrong color and will not fix the problem. They are now blaming the manufacturer for a different color run. Shame on them. I spent $3300 and they do not stand behind anything!
I chose Intuition III carpet at $1.98 sqft. Polyester, 68oz, 4.90 Twist, 4092 Density. It is a \"branded\" name for Lowe's but its real name is Home News III by Shaw carpet. It comes in 12 and 15 ft widths. Because of my rooms dimensions I chose the 15' width. It was considerably more expensive at non-big box stores so I came back to Lowe's. Lowe's was having their free Deluxe install sale. REVIEW your order to make sure you are not charged for more than 5-10% carpet overage unless you have a patterned carpet. There were also charges for tack strip and removing shoe moulding. You get three days to cancel contract after signing it. Be aware they can put a LIEN on your home if you don't pay the contract. I make all my major purchased on American Express because it gives me extra rights and leverage if I am unhappy with a transaction. There was also a $16 charge to test for lead because my house was built before 1970 something.
We are a trade only carpet showroom. If you have a sales tax id# we offer wholesale pricing for our carpet which is higher quality than home depot/lowes, better brand, cheaper, & better personal service. If you have any incident with a purchase you've made from us one of us will give you the proper instructions necessary to resolve the problem. Come visit our showroom next to ADAC Atlanta Decorative Arts Center or call us at 404-233-8958!
As stated above, a lot depends on who the installers are. As in every trade, some are good, some not so good. Retail stores have \"good\" installers as they don't want after install problems. Also, a better under pad always helps make a cheap carpet feel better. Often carpet remnants can be picked up for bargain prices at retail stores. I have recommended Home Depot before for runners, etc. but would never buy for the living quarters of my home.
Picked out tile and carpet at Lowes. We installed the tile ourselves but when it came time for the carpet install that's where they list me to Home Depot. Wished we gave Home Depot all our money. The installer called to schedule measurements. I let him know we don't get home until 3:30 pm but that the store assured us that would not be a problem as they do measurement until 5 pm. Brandon told me he lives in Rosevurg so he needs to leave town by 3:00 pm. I called the store tinker them know their installers quit at 3 pm and wondered if they had other installers. Christine told me no but she would call the company to see what was going on and would call me back. One week later and she never called me back. So, I called and spoke with the main manager, Scott. Scott assured me I could call and speak with Ryan and he would take care of me and that he was aware of the situation. So, I called Ryan and he knew nothing about it but when I suggested he speak with Scott and call me back he rudely informed me he was standing next to Scott when I called original. Ok great! Ryan let me known the installer was not going to answer the phone on Sunday just for me. As a consumer I already knew that :) but thanks. Ryan assured me he'd call me on Monday and make arrangements. Funny, Ryan was the end decision I went with Home Depot on Sunday and ordered carpet but good thing I did because Ryan never called me back today. Lowes, I was a solid customer and even drove across town for you when Home Depot was right in my neighborhood. Bye-bye Lowes and hello Home Depot and every other local store I can find. Customer service still matters.
I will give you my experience with Lowes. I picked out some carpet and told the guy I had an independent who already measured my carpet and knew how much I needed. He said the installation is free but they had to have their people come out and measure. So they did. The measurement they came up with was 211 sq. ft. more than my independent. Now the independent that did my measurement was the son of a Family owned very successful carpet business in town and he has been doing this for a long time. I figured the extra carpet that Lowe's had quoted would have cost approximately $900.00 more (about enough to pay for the installation in my opinion). so I went to Lowes and asked why they would require so much more carpet and I was told that when they install carpet, it is installed so they use the least amount of seaming. I still felt that 211 sq. ft was way to high and went home and measured myself using 12 ft. widths and did not feel they could save anymore seaming. I do not believe their installation is free and I know it can be as little as 59 cents up to a dollar or more a square foot. Also, Lowe's has joined with a different company to do their installation and you need to check the reviews on their installation. You are paying for the installation one way or the other; increased price of carpet and pad or stating you need more carpet than you do. You have to pay these installers something and these stores are not taking it out of their profit. I would suggest you pay to have an independent to measure for you and let you know where the seams would be because Lowes has a diagram on their computer of how it is to be laid out, but find out how much you are going to have left over. I live in a 2 bedroom apartment, Lowes quoted 1236 sq. ft while the independent quoted 1025 sq. ft.and I still had plenty of carpet left over to use as runners. I do believe that Lowes has good carpet, but I would be afraid to use their installers.for measuring, but then again was it the installer who came up with that number or Lowe's. You cannot talk to the company. When they know you are a Lowe's customer, they transfer you to Lowe's people.
We have used Home Depot though the years and were pleased with each install in the past with the exception of our last Install. We had carpet installed ( BTW- Home Depot uses Superior installation Co.) - basement stairs were cut short and the installers tried to hide the fact it was being done wrong at time of install but admitted it was done wrong before they left our home. Also had carpet installed in our living room and hallway. Huge issue there as the padding was improperly installed- staples everywhere. Seam line done wrong with staples coming up through and to top it off there is a spot in the carpet that looks like a glob of hard glue but turns out it is a defective carpet.. Called the morning after install to speak with the company and they asked for photos to be emailed. Done.
I cannot tell you how fed up and disgusted I am with this Big Box nightmare. They are revolting and I would give them negative stars if I had the option. My basement flooded almost 4 weeks ago. Right away we got the water removed and the carpet pulled up. Just finished the basement last year so the carpet isn't a year old. The carpet was salvageable but some pad was not. I was told their install people would contact me to arrange the inspector to come out before anything was replaced. I waited nearly a week to hear from them. Nothing. Finally I took it upon myself to call. The guy lied and said he had been trying to call me. I offered to screen shot my recent call log and send it to him. There were no calls from him. We lined up the \"inspector\" to come out and basically see what needed to be done. I already had had our adjuster out and could tell him what was going to happen, but NO, the inspector had to come out. And he had to come out on a day I was working so I rearranged my schedule to meet him at 4pm. 4pm rolled around...nothing. 4:15pm...nothing. I called. No response. 4:30...nothing. 5pm...nothing. The window I had been given was between 3-5, I think. I told them I wouldn't be available until after 4 and they made the note in my record and said the guy would be at my house around 4. Nothing. NO show, NO phone call. I was flabbergasted. I called the next day and blasted the guy. He lied and said he had called. Again...no record of this. We reschedule \"inspector\". The guy was again supposed to come at 4...nothing. 4:15 I called and \"Sean\", the remote customer service with Install guy says he (the inspector) is about 3 minutes out. I hang up. Well, 4:35 or so he rolls up. He did exactly what I expected...measured and said, \"yeah, carpet is fine, pad needs replaced.\" He writes a report and submits it to this outsourced install company who has, at this point totally disrespected myself, my time and my work. Make no mistake, Home Depot has called and gotten it's money for the new pad. They seemed to be able to get through to me for that. But yet again, I had to call and call and call to get the actual service appointment set up. By this time I know that they are not going to call me. They said they have been trying to get through and this is a lie. Everyone else seems to get through just fine on this phone, but for some reason this Install outfit can't figure out how to make an outgoing call. I setup the install for the pad. I ask what their time windows are and I'm told I'll be called the day prior and TOLD when they would be there. I literally laughed out loud at the woman. Of course they will!!!! I have to set aside my Entire day to wait to hear when THEY decide to show up and do their job. I cannot tell you how much I regret this purchase. I have now dealt with my local home depot who loves taking my credit card number, the inspector who submitted the \"report\" and these incompetents at their outsourced install company. NEVER, EVER, EVER Again. Go local. 59ce067264